Support

Need help? Email support@cheerjudgeapp.com — we usually respond within 24 hours.

Why did my analysis fail?

Usually one of three things: the clip is longer than 60 seconds (trim it in Photos first), your connection dropped mid-upload, or our AI service is briefly busy — wait a few minutes and try again. If a clip stored in iCloud won't load, open it once in the Photos app so it downloads to your device, then retry.

Filming tips for the best analysis

• Film from the side of the pass, not head-on
• Keep the athlete's full body in frame the whole time
• Good lighting, steady phone, one athlete per clip
• Keep clips under 60 seconds

Billing and subscriptions

Subscriptions are processed by Apple (App Store) or Google (Google Play) — we never see your payment details. You can cancel anytime in your device's subscription settings and keep Pro until the end of the period you paid for. For anything confusing, email us.

Deleting your data

Delete any analysis (including its video) inside the app. To request deletion of any data associated with your use of CheerJudge, email support@cheerjudgeapp.com.

The AI made a bad call

We want to know. Send the clip type, your level, what the app said, and what you expected. Coach and athlete feedback directly improves the judge.

Feature requests

Stunt scoring and AI coaching are on the way. Anything else you wish it did — tell us, we ship fast.